Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino 500. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casino500.com and use our services in the United Kingdom.

1. Information We Collect

We collect the following types of information:

Personal Identification Information: Name, date of birth, email address, phone number, postal address, and other information you provide when registering or updating your account.
Account Information: Username, password, transaction history, betting preferences, and account verification data.
Payment Information: Credit/debit card details, bank account information, and other payment-related data necessary to process deposits and withdrawals.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data to:

Provide, operate, and maintain our website and services;
Verify your identity and comply with legal and regulatory requirements, including anti-money laundering and responsible gambling policies;
Process your transactions and manage your account;
Communicate with you, including sending service-related messages and promotional offers (where you have consented);
Improve our website, products, and services;
Detect, prevent, and respond to fraud, security incidents, and other illegal activities;
Comply with applicable laws and regulations.

3. Legal Basis for Processing Your Data

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data based on one or more of the following legal bases:

Your consent;
Performance of a contract with you;
Compliance with a legal obligation;
Legitimate interests pursued by us, such as fraud prevention and improving our services.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law;
Payment processors and financial institutions to facilitate transactions;
Third-party service providers who assist us in operating our website and business, subject to confidentiality obligations;
Affiliated companies within the Casino 500 group;
Other parties with your explicit consent.

We do not sell your personal data to third parties.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Whenever we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under UK data protection laws, you have the right to:

Access your personal data;
Request correction of inaccurate or incomplete data;
Request erasure of your personal data in certain circumstances;
Object to or restrict processing of your data;
Request data portability;
Withdraw consent at any time where processing is based on consent;
Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise your rights, please contact us using the details below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver personalised content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post the updated policy on our website with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Casino 500 Data Protection Officer
Email: [email protected]
Address: 123 Gaming Street, London, UK, SW1A 1AA
Phone: +44 20 7946 0123